Refund policy

Return & Exchange Policy

At SATURN, every piece is carefully inspected before shipment to ensure it meets our highest quality standards.

Returns

Due to the nature of our products, we do not accept returns for:

  • Change of mind.
  • Personal preference.
  • Incorrect size selection.

Returns are accepted only in the following cases:

  • The item has a manufacturing defect.
  • You received the wrong item.
  • The item arrived damaged during shipping.

Return requests must be submitted within 48 hours of receiving your order.

To request a return, please provide:

  • Your order number.
  • Clear photos showing the issue.

To be eligible for a return, the item must be:

  • Unworn and unused.
  • Unwashed and unaltered.
  • Free from perfume, incense, smoke, or any odors.
  • Free from makeup, lipstick, deodorant, lotions, stains, or any signs of use.
  • Returned in its original condition.
  • Returned with the original Hang Tag attached and the original packaging.

Once the item has been inspected and approved, a replacement or refund will be processed accordingly.

Shipping fees are non-refundable unless the return is due to our error or a verified manufacturing defect.


Exchanges

We are pleased to offer one size exchange per order, subject to stock availability.

Exchange requests must be submitted within 7 days of receiving your order.

To be eligible for an exchange, the item must:

  • Be unworn and unused.
  • Be unwashed and unaltered.
  • Be free from perfume, incense, smoke, or any odors.
  • Be free from makeup, lipstick, deodorant, lotions, stains, or any signs of use.
  • Be returned in its original condition.
  • Have the original Hang Tag attached.
  • Be returned in the original packaging.

Customers are responsible for exchange shipping costs unless the exchange is due to our error or a manufacturing defect.

If the requested size is unavailable, SATURN will offer a suitable alternative solution.


Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Sale or promotional items.
  • Customized or altered products.
  • Items without the original Hang Tag.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items with perfume, incense, smoke, makeup, stains, or any signs of use.
  • Requests submitted after the stated timeframes.